Last updated: May 8, 2023
One of our main goals is to make trade at ports as transparent as possible. It is important for us that we are transparent about the data we collect on Moorio users and what we do with such data.
The transactions using our platform involve sharing information between vessel operators (Customers), marine service providers (Suppliers) and ship agents (Agents) regarding services, business information and business needs.
Moorio Ltd Pte, a Singapore company (Moorio) will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.
To create an account you need to provide data including, but not limited to your company name, email address, mobile number, a password, data of SNS Account, country, company or vessel information, accounting data (including data related to payment methods) as well as services provided or ports serviced if you are a Supplier. Upon booking a service, you also provide a payment method. We will collect data about your preferences such as language, time zone and currency.
You ask for quotes, book services and upload relevant commercial details to process the booking.
When you ask for a quote, we retain the parameters that you used for that. We also retain information about services booked, on-site and emailed messages with both our team and the selected Supplier, Customer or Agent, as well as payment information. For services to be provided, you might also need to upload commercial documents, like your terms of sale, quality certificates, delivery notes, proof of address, commercial invoice, power of attorney, hazardous material statements and other booking related documentation. These documents in turn may contain other personal or business data. We use this information to help streamline your bookings and they are only accessible to relevant Moorio employees and the relevant Supplier, Customer or Agent.
We collect data from you when you provide, post or upload it to our platform, or when you communicate with our staff or your Supplier, Customer or Agent using Moorio Messenger. You almost never have to post or upload personal data, as Moorio is a commercial platform and in general we recommend using business email address, phone number, address where possible on Moorio.
We log your visits and use of our Services. We use log-ins, cookies, device information and internet protocol (IP) addresses to identify you and log your use.
When you visit our website or use Moorio Services, we receive the URL of the site you came from. Our third party technologies also may get information about your IP address, proxy server, operating system, web browser, device identifier and features, and/or ISP. For specific, location-related tools, we will ask your consent before we use GPS or other tools to identify your precise location.
We may also ask you to consent to receive push notifications to your device.
If you communicate using Moorio platform, we learn about that. We collect information about your messages when you send, receive, or engage with messages in connection with our Services. We may also use automatic scanning technology on messages.
We may receive data about your company when you use the services of Moorio. If you provided any of our partners with relevant personal data, they may share it with us if we or they have legal grounds to do so. We may also collect and share your company’s credit rating within our platform.
We use the data that we have about your business account to provide and personalize our services, including with the help of automated systems and inferences we make, our services so that they can be more relevant and useful to your company. The following are the purposes for data processing carried out by Moorio:
Moorio is used to compare and book marine goods and services for your vessel from trusted partner network around the world and find customers for those goods and services if you are a Supplier. In order to provide you with Moorio Services we shall process personal data of the representatives of our Customers, Suppliers and Agents.
For this purpose we may process the following data of the representatives of our Customers, Suppliers and Agents: registration data, search data, posting and uploading data, login data and communication data. We process this data on the basis of our legitimate interest to conclude an agreement with the company you represent and properly perform it.
Moorio is here to help your company communicate with our support staff and between Suppliers, Customers and Agents both through Moorio messenger, as well as offline channels.
We will contact your business through email, phone, or messages on our websites, and other ways through our Services, including text messages and push notifications. We will also use these channels to let you know about the availability of our Services, security, and other service-related issues. We will also send messages about how to use Moorio, various useful reminders, and promotional messages from us and partners that we like. You may change your communication preferences at any time in your profile settings . There are some notifications we can’t let you opt out of, like service messages from us, including security and legal notices.
For this purpose we may process the following data of the representatives of our Customers, Suppliers and Agents: registration data, search data, posting and uploading data, and communication data. We process this data on the basis of our legitimate interest to facilitate communications between us and provide you with important information about Moorio Services, or upon your consent (e.g. for marketing communications).
We use data and content about how businesses use Moorio to promote our Services. For example, we may use the logos or names of companies that have used Moorio. We will not process personal data for this purpose.
Ordering goods and services for vessels sometimes lack transparency. Moorio platform is a tool that empowers business users with data they need, but it involves conducting research on platform engagement, booking patterns and more, to help disseminate marine knowledge back to our users.
For this purpose we may process the following data of the representatives of our Customers, Suppliers and Agents: registration data, search data, posting and uploading data, device and location data, cookies data, and communication data. We process this data on the basis of our legitimate interest to conduct such research and provide you with its results.
We use the data (which can include your communications) to investigate, respond to and resolve complaints and system issues (such as bugs).
For this purpose we may process all personal data listed in Section II as necessary. We process this data on the basis of our legitimate interest to investigate, respond to and resolve complaints and system issues.
We use your data to produce and share aggregated insights that do not identify you. For example, we may use your data to generate statistics about the businesses using Moorio or for creating aggregate market insights. We always anonymize such insights.
We may transfer your personal data to the following recipients:
Any booking related data is shared between Moorio employees as well as between contracting parties (i.e. Suppliers, Customers and Agents) where necessary for Moorio Services.
Booking and payment documents are stored on Moorio, where they can be accessed by the relevant internal Moorio employees and all contracting parties. When these documents need to be conveyed to external parties, we will typically use digital communication platforms like email or our application.
We may use third parties to help us provide our Services (e.g., maintenance, analysis, audit, legal, payments, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our services (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of Moorio, our users, personnel, or others. We attempt to notify Users about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.
We can also share your personal data as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys us, or part of our business will have the right to continue to use your data.
We may share your personal data with Moorio affiliates, i.e. subsidiaries, joint venture partners or parent companies (if needed for proper internal administration of the group (e.g. accountability)).
The abovementioned rules on data retention includes data you provided to us and data generated or inferred from your use of our platform. Even if you only use our Services when asking for quotes every once in a while, we will retain your information and keep your profile open as described above. In some cases, we may choose to retain certain information in a depersonalized or aggregated form.
You have the following rights with respect to your personal data:
If you choose to close your Moorio account, your personal data will be completely removed within 30 days. Until then, you will be able to sign in, but only with limited ability to use our Services. Your company profile, however, will remain visible in historical transactions. The last user of the company will be required to finish or cancel all unfinished orders before initiating the account closure.
Information you have shared with others will remain visible after you closed your account or deleted the information from your own profile, and we may not control data that other users copied out of our platform.
We implement security safeguards designed to protect your data, such as enforcing the use of HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
We store and use your data outside your country.
Countries where we process data may have laws which are different, and potentially not as protective, as the laws of your own country. While transferring your personal data to other countries, we will ensure compliance with legal acts applicable to Moorio, including additional safeguards where necessary. You may receive more information by contacting Moorio via contact details indicated below.
We have lawful bases to collect, use and share data about you. You choose to use our Services and have choices about our use of your data. We will only collect and process personal data about you where we have lawful bases.
A cookie is a small text file that is placed on your computer or other smart device when you visit a website or use an app. The cookie helps website providers recognize your device the next time you visit their website. There are other similar technologies such as pixel tags (transparent graphic images placed on a web page or in an email, which indicate that a page or email has been viewed), web bugs (similar to pixel tags), and web storage, which are used in desktop software or mobile devices.
We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them). We use the following types of cookies for the purposes explained in this chart:
These cookies are necessary to allow us to operate as you have requested or to comply with legal obligations imposed on us.
We use these cookies to analyze how the Moorio platform is accessed, is used, or is performing. We use this information to maintain, operate, and continually improve Moorio. We may also obtain information from our email newsletters, including whether you opened or forwarded a newsletter or clicked on any of its content. This information tells us about our newsletters’ effectiveness and helps us ensure that we’re delivering information that you find interesting.
These cookies let us operate certain functions of Moorio in line with the choices you make. These cookies mean that when you continue to use or come back to the Moorio platform, we can provide you with our services as you have asked for them to be provided, such as knowing your username, remembering how you have customized our services, help ensure you get the right marketing material when you download content, and reminding you of content you have enjoyed.
We use these cookies to serve you with advertisements that may be relevant to you and your interests. The information may also be used for frequency capping purposes (e.g., to ensure we do not display the same advertisement to you repeatedly) and to help us regulate the advertisements you receive and measure their effectiveness.
We work with web publishers, advertising networks, and service providers to deliver Moorio ads on other web sites and services. Cookies may be used to serve you with Moorio advertisements and to regulate the advertisements you receive and measure their effectiveness.
All cookies, except for strictly necessary cookies, will be processed on the basis of your consent. Strictly necessary cookies shall be processed based on our legitimate interest to ensure proper operation of our Site and Services.
Please note that if you choose to block cookies with your browser or other tools, it may impair or prevent certain elements of Moorio from functioning.
Please note that due to technical capabilities of Moorio website, we may be unable to receive and process requests regarding our use of the cookies delivered by browser plugins and similar means. Therefore, we recommend you to follow our guidance provided above in order to manage your cookie preferences.