These Terms and Conditions apply to maritime service providers’ (Suppliers’) use of Moorio platform (Platform) operated by Moorio Pte Ltd, a Singapore company (Moorio). These Terms and Conditions are legally binding and cover all Suppliers’ transactions and other activities using Moorio, in addition to the Moorio Service Agreement that further determines Suppliers’ use of the Moorio website(s) (Site) and Moorio Services. If there is a conflict between these Terms and Conditions and the Moorio Service Agreement, the provisions of the Moorio Service Agreement shall prevail.
All provisions on dispute resolution between Customer and Supplier are established in Moorio Service Agreement’s Dispute Policy (Section X) and these Terms and Conditions. Suppliers, Customers and Agents must act in accordance with the Moorio Service Agreement.
These Terms and Conditions may change from time to time to reflect best business practices. We encourage Suppliers to review these Terms and Conditions and related documents periodically. All Moorio Suppliers may be notified in writing regarding changes. Suppliers are welcome to contact us at email@example.com with any questions and feedback.
By registering on Moorio Platform, the Supplier confirms and warrants the following:
Suppliers are fully responsible for all actions taken by themselves and/or subcontractors on their behalf in fulfillment of services through Moorio.
To keep mooring as transparent as possible, reselling is not permitted using our Platform, which means that the Customer is the end user of the booked services or goods.
Businesses who are both Customer and Supplier will need to have two separate accounts and use different e-mail addresses.
Once a Supplier registers on Moorio Platform, the Supplier will undergo a verification process.
To confirm Supplier account, the Supplier must follow these steps:
All information Supplier has provided to Moorio at any time shall be true, accurate and complete in all respects. Moorio shall not be liable for any damage or loss to the Supplier or any third party arising from Supplier's failure to comply with this requirement. Having established that the Supplier has not complied with this requirement, Moorio has the right to apply the measures provided for in these Terms and Conditions and Moorio Service Agreement, including the right to terminate Supplier’s account at any time.
Upon completion of these steps, the Supplier account will be reviewed by Moorio team within five (5) business days. The Supplier agrees and acknowledges that Moorio may, in its sole discretion, deny or reject the Supplier account for any lawful reason.
Moorio will contact all newly registered Suppliers to guide them through the first Offer and Order processes. By accepting these Terms and Conditions, the Supplier agrees that Moorio contacts it for this purpose.
All Suppliers will also have access to online Help Center platform. They may also contact our customer support team via Live Chat or by logging in via the Platform.
Suppliers will be able change their company profile later on. Supplier might also add additional ports of operations and services (fuel types). Adding additional services will require additional verification, i.e. Supplier will have to submit recent quality certificates of additional fuel types.
Suppliers must notify Moorio immediately if the Supplier changes their VAT registration number and/or ceases to be VAT registered, sells its business or a part thereof, or any other information provided during the initial verification changes. Any changes may result in additional verification of the Supplier that will have to be completed before the Supplier can resume operations on Moorio.
The Supplier agrees and acknowledges that Moorio may, at its sole discretion, deny or reject the updated Supplier account following its verification for any lawful reason.
Suppliers may participate in Moorio marketplace both manually, i.e. reacting to every Request for Offer separately; automatically, by enabling automated bidding rules in their user profile; or both. In case Supplier chooses to enable automated bidding tool, Supplier agrees to test and monitor on a regular basis to ensure that it provides accurate Offers and otherwise performs as expected.
Once Supplier receives a notification of a new Request for Offer, the Supplier can enter its Offer using Moorio Platform. The Offer should be submitted within 24 hours from the time the Request becomes public.
Offers for requesting Customers can be provided in several ways:
*Please contact our customer support team should you require an API connection
All Offers are provided in US dollars. Payment terms are determined by Supplier when providing the Offer for Customer.
You shall provide to Moorio your terms of sale (either a downloadable file or a link), which will be accepted by the Customers while accepting the Offer. Failure to provide your terms of sale will be considered as violation of these Terms and Conditions and Moorio Service Agreement, and may result in the consequences provided therein.
Once submitted, the Offer becomes public information. All Offers and their content (e.g. pricing, conditions) are the sole responsibility of the Supplier. Once the Offer is submitted, Suppliers must abide by it and execute the Order, if accepted, in accordance with the Offer.
You agree that the price that the Customer shall pay for your services is the amount specified in the Offer selected by the Customer. Please note that although the Offers are sent through Moorio, they are still your quotes and you are bound by the Offer which is selected by the Customer, whether the Offer was generated automatically using rules you have specified in your account or whether you have participated in the marketplace providing the Offer manually. It is your obligation to ensure the accuracy and currency and other content provided to us through Moorio, which is used to provide Offers. We encourage you to regularly check and test this aspect of your use of Moorio Services to ensure that details such as prices, and terms and conditions are displayed correctly and that the Offers generated by Moorio on your behalf for your services are accurate and meet your requirements.
Moorio does not guarantee that any Offer submitted will be accepted by the Customer. Multiple Suppliers might submit their Offers to the Customer and there is no guarantee that any Offer will be accepted. If a Customer accepts the Offer and pays Reservation Fee to reserve it, Moorio will notify the Supplier by email and through Moorio Platform.
When submitting the Offer, a Supplier agrees to the Moorio terms of booking as outlined below:
Suppliers shall start processing of the booking only once the Reservation Fee is paid by Customer and the status of the Order becomes “In progress”.
When the Customer accepts the Offer and pays the Reservation Fee, the respective Order becomes a legally binding agreement between you and the Customer. Given that, please thoroughly consider all related circumstances before submitting the Offer to the Customer. If for any reason you are unable to fulfill the Order, you might cancel it by contacting Moorio immediately via Live Chat or firstname.lastname@example.org, though we ask you to provide Offers responsibly so that this option is used only in force majeure situations. We might suspend your use of Moorio Platform or terminate your Moorio Account immediately if we reasonably believe that you misuse the option to cancel the Order. Moorio shall be entitled to ask for additional information from you in order to confirm or deny such suspicions; failure to provide such information within reasonable timeframe specified by Moorio may result in immediate termination of your Moorio Account.
All payments, excluding the Reservation Fee, will be due directly to you as per payment terms to the bank account that you have provided when registering your account. Invoice for the services to the Customer will be issued on behalf of the Supplier after the delivery through Moorio Platform.
We ask you to use reasonable efforts to ensure that Offers displayed on the Moorio Platform are all-inclusive.
Should the Customer indicate that the goods and services requested are for internal use (meaning that vessel's final destination is the same as port of Order), you are responsible for adding VAT, excise duty tax and/or other taxes that might be applicable to the final Offer.
If the Supplier provides services of different quantity than was initially agreed upon, Supplier needs to adjust the quantity in the Order so that the invoice issued would be correct. For transparency reasons, the quantity should not differ more than 30% (thirty percent) from the initially agreed upon quantity.
Using Moorio, Suppliers are responsible and obliged to mark Order as delivered, update delivered quantity and upload stamped and signed bunker delivery note and fuel certificates as soon as possible after actual delivery, but no later than within 7 calendar days after ETD, for Moorio to issue an invoice on your behalf.
Transparency and high level of customer service are very important to Moorio. Moorio provides Suppliers with a platform to communicate with Customers and Agents regarding the Order both through direct communication via messenger, as well as live order management tool with all the Order milestones highlighted.
To ensure Customer satisfaction, Suppliers will promptly communicate Order milestones via API integration or manual updates on our Platform. To help you guide through the Order process cycle, Moorio will send reminders of next steps.
Suppliers are responsible for providing Order updates and communications to Customers on a regular basis to ensure a high standard of customer service. Supplier might choose to add Agent to the communication circle to ensure even smoother servicing of the vessel. All Supplier-Customer-Agent communications will be recorded on Moorio Messenger tool. This allows Moorio to keep track of every exchange between the three parties.
Moorio is a Platform that allows Customers and Suppliers to find each other and generate instant Offers that facilitate entering into business contracts. The contract for services or goods is always directly between the Supplier and the Customer. Moorio is not a party to that agreement in any capacity. Moorio is a facilitator of the exchange of services for vessels between Customers and Suppliers.
To better suit business needs, Moorio offers several subscriptions plans. Subscription plans and their fees are listed on our website and are subject to change: For Bunker Suppliers.
Suppliers can choose to subscribe to any of the subscription plans immediately. Downgrade to Starter plan always happens on 1st day of the following month.
Subscription fee is calculated as a percentage of total Order value, but in any case shall not be lower than 20 USD, and is applied on the day the Order is confirmed. Subscription fee is due when the Order is closed. If the Supplier has chosen to cancel the subscription plan before the Order is closed, the subscription fee will be still due as calculated on the day of Order confirmation.
Automated offering tool allows Suppliers to set automated offering rules within described period and for described quantities requested. If Supplier chooses to enable this tool by creating rules, offers will be posted automatically on behalf of Supplier, allowing Suppliers to respond to requests fast and not to miss any of them.
If newly created automated rule with same port and fuel type already exist, the newly created rule will replace it.
It is Supplier’s sole responsibility to check whether the rules work as intended and are set correctly. We recommend doing that on a daily basis. By setting the rules, Supplier confirms that if his automated Offer is selected, he will be bound to fulfill the Order.
All confirmed Orders can be cancelled by Customer free of charge (except for Reservation Fee) up to seven (7) calendar days before scheduled delivery (or ETA, if scheduled delivery is not determined yet).
If the Order was already paid in full or in part to your bank account, you will be responsible for refunds as per your terms of sale. The Supplier shall ensure that its terms of sale or any other additional binding document provided to the Customer do not diminish or cancel this right of the Client, or any other rights established in Moorio policies.
We might contact you, should the Customer wish to make changes to Order, such as change ‘ETA’ or ‘ETD’, change vessel, port, service or fuel type.
In case of non-payment, Moorio will put efforts to help collect payment, however, Moorio does not assume any liability or responsibilities thereof towards the Supplier or any other third party. By using Moorio, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of Customers will be limited to a claim against the particular Customer who caused you harm and you agree not to attempt to impose liability on us or seek any legal remedy from us with respect to such actions or omissions.
To minimize the risk of non-payment, Moorio advises to consider Customer’s credit score, as well Customer status and rating when offering payment terms, as well as establishing prepayment.
In case of Customer overpayment, Supplier agrees to process the refund at his own expense to Customer's bank account within 5 business days.
In an effort to motivate the use of Platform and provide excellent customer service, Moorio assigns statuses to Suppliers. These statuses dictate the expectations we have for the Suppliers. Statuses are assigned based on a number of factors and are listed in a priority order.
Company belongs to the TOP supplier’s list determined by Moorio
Average Supplier's rating is 4.5 stars or more (active with more than 10 reviews)
Average Supplier's rating is less than 2 stars (active with more than 10 reviews)
Company has successfully made at least three (3) orders per month in the past ninety (90) calendar days
Company has created account less than ninety (90) calendar days ago
Current Supplier status is visible to you when you login to your Supplier account. Supplier status is also publicly visible to Customers.
After every successful Order, both Customers and Suppliers will have a possibility to review the counterparty and give a rating based on 5-star metric. Moorio will calculate the average of all ratings and share performance metrics with Customers. These scores help Suppliers understand where they stand and identify areas for improvement, as well help Customers to choose the right Supplier to work with. Supplier rating below 2 stars might result in Supplier account suspension or termination at the sole discretion of Moorio depending on the nature and credibility of the rating.
All reviews are not changeable, alterable or removable. Reviews are used to bring more transparency and not promote any specific Customer or Supplier. We do not guarantee the accuracy of any reviews.
We collaborate with multiple credit rating agencies to provide credit risk assessment of Customers in a form of credit score. This credit score, as well as extended credit reports are visible to Suppliers, who have subscribed to Enterprise plan (subject to availability).
The regulations outlined in this document and other policy documents are important to all Customers and Suppliers in order to provide an optimal international vessel servicing experience using Moorio. To ensure this, Moorio reserves the right to enforce these rules. Users who do not adhere to these rules may be subject to a range of actions, including limiting their use of Moorio Platform, suspension of their account, termination of their account, application of fees, and recovery of any expenses incurred in policy monitoring and enforcement.
If a Supplier fails to comply with the terms as detailed in the Moorio Service Agreement, this document, or any of the policies mentioned here, or if Moorio has received legitimate complaints about the Supplier, Moorio reserves the right at its sole discretion to suspend or terminate the Supplier’s account or their participation on Moorio Platform. This includes but is not limited to payment issues or using offensive language with Moorio team or Suppliers.